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BUYING POLICY

If you are not satisfied with the products/services purchased, you can receive a credit at Clinique Chloé aesthetic medicine within ten (10) business days from the purchasing date. The credit is made on the unused portion of the products/services purchased but is not applicable to topical products. Products/services purchased on our website, over the phone, or at the clinic are not refundable under any circumstances.

INFORMATION RELATING TO OUR CREDIT OR EXCHANGE POLICY

You can get a credit on your purchase within ten (10) business days from the purchasing date. Beyond that date, contact our customer service at 514.362.6000.

Keep the original invoice for your purchase. You will need to provide it when asking for a credit at the clinic.

Online order cancellations are only possible before you have received a purchase confirmation e-mail. If you have already received the purchase confirmation e-mail, you can get a credit on your purchase by following the steps above.

CHANGES TO INFORMATION ON OUR WEBSITE

Dates of the current offers, prices, and availability of products/services on the website may be changed without notice. We work hard to show only the available products/services. However, we may not be able to provide the chosen product/service as it may be out of stock. In that case, you will receive a notice within 48 hours. You may decide to cancel your order or replace it with another product/service.

We do our best to provide you with accurate information on our website. However, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.

SALES TAXES

Clinique Chloé aesthetic medicine collects sales taxes for products/services ordered on this website.

GST (Goods and Services Tax) of 5 % (Canada) is added to all orders.

PST (Provincial Sales Tax) of 9,975% (Québec) is added to all orders.

FREE CONSULTATION POLICY

Consultations with nurses and laser technicians are free.

Consultations with doctors and nurse injectors are subject to a $100+tx consultation fee. If a treatment is performed on the day of your consultation, the $100+tx consultation fee will be credited in full.

DEPOSIT POLICY WHEN MAKING AN APPOINTMENT

When making an appointment, a pre-authorization of a $100+tx will be made on your credit card. This $100+tx will be charged to your credit card only for the following reasons:

  • You do not show up for your appointment;
  • You do not cancel your appointment within 48 business hours before your appointment.

In the event that no pre-authorization has been made when making an appointment, Clinique Chloé aesthetic medicine reserves the right to debit $100+tx on your credit card for the conditions mentioned above.